Refund policy

YB Jewellers wants you to feel confident when shopping with us. If you are not fully satisfied with your non‑bespoke purchase, you may request a return within 14 days of receiving your order, provided the item is unused, unworn, and in the same condition as delivered, with all original tags, packaging, certificates, and accessories included. Return requests must be approved in advance, and the item must be shipped back using an insured, trackable service at the customer’s responsibility and risk until it reaches us. Once we receive and inspect the returned item, and it meets our return conditions, an exchange or refund will be processed to the original payment method, excluding any original shipping costs. Please note, we do not accept returns, cancellations, or exchanges on bespoke, customised, resized, or specially ordered items, as these pieces are made to your individual specifications.